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We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at

On-Demand Webinar

2-Part Patient No-Show Training: Slash No-Shows and Late Cancels, Head Off Legal Risks and Revenue Losses

$394.00 $319.00

On-Demand Webinar

2-Part Patient No-Show Training: Slash No-Shows and Late Cancels, Head Off Legal Risks and Revenue Losses

$394.00 $319.00

  • Patient no-shows and late-cancels aren't just a costly nightmare, they can also seriously increase your practice's legal risk. 

    US physician practices lose approximately $150 BILLION a year on this chronic problem. This equates to an average loss for outpatient practices, just like yours, of 14% of daily revenue. Can you really afford to lose 14% of your daily revenue? Not to mention the headaches, stress and cost a related lawsuit leads to.  Luckily there’s something you can do about it, if you know how…

    Leading practice management expert, Mary Pat Whaley, FACMPE, CPC, and nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, are presenting two must-attend online training sessions that will help you reduce your patient no-show and late-cancel financial losses, and head off costly liability.

    Instant Savings!
    Order this 2-Part Patient No-Show online training series within the next 5 days and you'll save an additional $75 off the total cost. Discount is already reflected. No code necessary.

    Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!


    Order the downloadable version and listen to it at your convenience.

    Trying to figure out the best way to seriously reduce patient no-shows and late cancels in your practice can make your head spin, but you don’t have to tackle this alone.  During a 60-minute online training session, leading practice management expert, Mary Pat Whaley, FACMPE, CPC, will provide you with the strategies you need to overcome these costly challenges.

    During this 60-minute online training, you’ll receive Mary Pat's proven no-show and late cancel resolution tactics. She'll walk you through how you can reduce your no-show and late cancel rates, and stop the hemorrhage of revenue that occurs with them.

    Here are just a few of the practical, step-by-step tactics you'll receive by taking advantage of this online training:

    • Find out how much money you're really losing with proven measuring protocols
    • Uncover the real reasons behind patient no-shows and late cancels so you can fix them
    • Create a no-show and late cancel policy that will really help
    • Effectively communicate your no-show and late-cancel policy to your patients
    • Figure out how to charge for no-shows and late cancels and not lose patients
    • Expert scheduling strategies to help you mitigate no-show and late-cancel revenue losses
    • Identify unique specialty specific benchmarks to track to improve booked appointments
    • Pin down repeat offender patient types and learn how to handle them
    • Using your website to improve patient compliance with your policies
    • Develop no-show and late-cancel scripts for face-to-face and phone interactions with patients
    • Address chronic late-cancel and no-show patients without losing them (if you don't want to)
    • And so much more…

      Who should attend? Anyone in a practice with an interest in reducing patient no-shows and late cancels should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.

      Unfortunately, you’re never going to be able to completely stop all patient no-shows and late cancels. However, there are proven techniques that will help you significantly get more of your patients to their appointments on time, and help you avoid the massive losses that no-shows and late cancels create. 

      Patient no-shows and late cancels is a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year. But you can seriously reduce your losses with the proven tactics you’ll receive from this expert-led online training. Don’t wait, take advantage of this online training today.

      This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a Post-Test for continuing education units.


      Order the downloadable version and listen to it at your convenience.

      Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk. The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.

      So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training sessio Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

      Here are just a few of the specific strategies you’ll be able to put into place:

      • How preparation and alternative payment options can boost your pay up
      • Key phrases that push patients to pay when they walk in the door
      • Make collections a “team sport” led by your front desk
      • Understand patient payment obstacles to improve what you get paid
      • Bring in overdue balances with simple to implement processes that really work
      • Identify the best collection technology tools that’ll reduce your bad debt
      • Proven processes to increase your payments from high-deductible patients
      • Implement key patient “touchpoints” to significantly increase pay-up
      • Proven financial conversations that engage patients, not offend them
      • Master verification of benefits before you bill and increase profitability
      • And much more...

      IMPORTANT: This session is for EVERY medical practice that collects copays, deductibles or any other payments from patients, whether you outsource your billing and collections or not.

    • Mary Pat Whaley, FACMPE, CPC

      Mary Pat Whaley, FACMPE, CPCFounder and President, Manage My Practice, LLC 

      Mary Pat has 30+ years of experience managing physician practices of all sizes and specialties in both the private and public sectors. She is one of the preeminent practice management consultants in the United States today. In addition to her Board Certification in Medical Practice Management, she is also a Certified Professional Coder and a Fellow in the American College of Medical Practice Executives. 
      Mary Pat is widely quoted in national practice management magazines including Medical Economics, Physicians Practice, the Journal of Medical Practice Management, Healthcare Business Monthly, Physicians Digest, and Outpatient Surgery Magazine. She is a prolific blogger and draws 30K+ visitors to her website monthly. She’s also a significant healthcare Influencer with over 350,000 followers reading her observations and posts on LinkedIn. 

      As an inaugural member of the Advisory Board to the Mayo Clinic Center for Social Media, Mary Pat was featured in the Mayo Clinic Foundation for Medical Education and Research book “Bringing the Social Media #Revolution to Health Care.” In addition to her social media expertise, Mary Pat is well-known for her deep knowledge in technology, particularly practice management and EMR software. She considers herself a physician advocate and specializes in setting up new small practices across the country. She also implements Credit Card on File programs in practices of all sizes.

      Jennifer Searfoss, Esq, CPOM, CHCI, CMCS

      Jennifer Searfoss, ESQ, CPOM, CHCI, CMCSJennifer is the Founder and a Chief Solutions Strategist of the Searfoss Consulting Group, LLC (SCG Health). She specializes in quality improvement, revenue cycle management and strategic planning in this post-health reform world.

      Previously, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare. Her time at UnitedHealthcare has given Jennifer an insider view when assisting healthcare professionals overcome insurance and compliance related challenges. Jennifer also served as the External Relations Liaison for the DC-based Government Affairs Department of the Medical Group Management Association (MGMA). She also was the Government Affairs Representative for the Eastern & Southern Sections of the MGMA. Jennifer has also taught healthcare law at the University of Maryland and health care policy at George Washington University.

      Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a Certified Medical Coding Specialist (CMCS), Certified Healthcare Coding Instructor (CHCI) and Certified Practice Office Manager (CPOM) by the Professional Association of Healthcare Coding Specialists.

    • (Part 1) CEUs:This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a PostTest for continuing education units