It is up to you. Your nursing staff can either play a critical role in your practice’s success or its failure.
It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice (i.e. negative MACRA scores, reduced Medicare reimbursement, massive HIPAA penalties, high patient attrition, low profitability, etc.).
Keeping your patients satisfied isn’t just a nicety, it’s a matter of survival. This is where medical practice and service expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, AAPC Fellow, can help. Based on her 40 years of healthcare practice experience, Tracy has put together a targeted, 60-minute training session specifically to help your nurses improve their patient interactions and satisfaction, which has enormous benefits to your practice.
Here are just a few of the practical, action-oriented tactics your nursing team will benefit from by taking advantage of this 60-minute online training:
Who should attend? All office-based/outpatient nurses, regardless of their experience, should attend this valuable training.
Don't make the mistake of leaving how your nurses engage with your patients up to chance. Have your entire nursing team watch this can't-miss online training, and give them the tools they need to improve your patient engagement, retention and your overall profitability.
In just 60 short minutes, your entire nursing team can gain proven skills necessary to help your practice keep patients longer, get paid more, and be more successful. Don’t wait, sign up for this online training today.
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development. She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and a State Liaison to Oklahoma, Louisiana, and Kentucky.
“The webinar expanded on the topic with handouts that had fuller explanations and "how to" guidance.”
- Naomi Salamon, Director of Care Coordination, ODA Primary Health Care Network, Brooklyn, NY