On-Demand Webinar

Front Desk Part 1: Head Off Patient Service Disasters


On-Demand Webinar

Front Desk Part 1: Head Off Patient Service Disasters


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  • Your front desk is the main reason your patients leave your practice. 

    Believe it or not, 96% of patients in a recent 35,000-patient study revealed that their primary frustration about their physician practice was related to customer service.

    Your reception staff are the first people your patients speak to and the first people they see when they walk in your door. And, without the proper skills, it’s only a matter of time before a difficult situation will lead to patients walking away to find another practice that will treat them better. But there is something you can do about it…

    Medical practice expert and consultant, Mara L. Shorr, BS, CAC II-X, will provide you with the specific tactics necessary to help you avoid losing patients due to front desk problems. Your front desk reception team interacts with your patients in a variety of ways: in person, phone, email, mail, etc. Any one of these touchpoints has the potential to generate a negative impact on your practice, unless you take immediate action.

    This session is part of a 3-part Front Desk Training Series. If you'd like to learn more about this series, please click here.

  • Here are just a few of the practical, step-by-step tactics you’ll receive by attending this upcoming online training:

    • Pin down the perfect phone greetingfor your office and send patient satisfaction through the roof
    • Uncover and resolve hidden danger areaswith specific mystery caller questions
    • Proven new patient checklistthat creates an amazing first impression
    • Keep patients longer with easy-to-use cheat sheetsfor your front desk
    • Improve insurance verificationresults with clear screening questions
    • Avoid negative impressions with simple eye contact training tool
    • Employ simple solutions to after-hours servicemishaps
    • And so much more…

    When your active patients leave your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer. Don't wait, register today! 

    You can gain the benefit of this nationally recognized speaker in the comfort of your own office. You can attend live, and get one-on-one interaction with the expert, or download the recording and share it with your entire team.

    • Mara Shorr, BS, CAC II-X


      Mara Shorr, BS, CAC II-XMara Shorr is the vice president of marketing and business development for Shorr Solutions. She is also a partner and marketing specialist with a leading South Florida plastic surgery center and medical spa.  Mara brings a decade of marketing and communications experience to her client. Her hands-on knowledge of working in a medical practice means she really knows how to identify the best solutions available. She has firsthand knowledge on how to add ancillary services and products to medical practices successfully the first time, and shares her insider information with practices across the country. Mara is also a founding member of the American Academy of Medical Entrepreneurs and an advisory council member of Zendy Health, and was previously a partner in a leading South Florida plastic surgery practice. 

    • Reviews:

      “I liked that Mara was specific and it wasn't so high level and generic.”
      - Naomi Leaman, Revenue Cycle Trainer, NCH Healthcare, Naples, FL

      “Really comprehensive-great job!”
      - Jasmine Muniz-Cadorette, 340B Program Specialist, Brightpoint Health, New York, NY

      “Very thorough with presentation and answering of questions, very informational.”
      - Sandra Skow, Admissions Manager, Mille Lacs Health System, North Omamia, MN

    • Get in touch

      1854 Trade Center Way #201, Naples, Florida 34109 Call us at: 800-767-1181