On-Demand Webinar

Front Desk Part 2: Boost Your Collections Fast


On-Demand Webinar

Front Desk Part 2: Boost Your Collections Fast


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  • Patient collections should account for 20-30% of your overall practice revenue. If not, bottom line, you’re losing money. 

    The answer is usually that your front desk team isn't collecting everything possible, even though they believe they are. The good news is that there is something you can do about it, with a little help.

    That’s where collections expert, Laurie Morgan, MBA, can help. During her online training, she will show you how to dramatically improve the amount your front desk team collects each day. In only 60 minutes, her proven strategies will help you improve your cash flow and your overall profitability. 

    By ordering this online training session your front desk will bring in more money than you thought possible.

    This session is part of a 3-part Front Desk Training Series. If you'd like to learn more about this series, please click here.

  • Here are just a few of the specific strategies you’ll be able to put into place: 

    • How preparation and alternative payment options can boost your pay up
    • Key phrases that push patients to pay when they walk in the door
    • Make collections a “team sport” led by your front desk
    • Understand patient payment obstacles to improve what you get paid
    • Bring in overdue balances with simple to implement processes - that really work
    • Identify the best collection technology tools that’ll reduce your bad debt
    • Proven processes increase your payments from high-deductible patients
    • Implement key patient “touchpoints” to significantly increase pay-up
    • Proven financial conversations that engage patients, not offend them
    • Master verification of benefits before you bill and increase profitability
    • And much more...

    IMPORTANT: This 60-minute session is for EVERY medical practice that collects copays, deductibles or any other payments from patients, whether you outsource your billing and collections or not.

    Order today to learn how you can collect more of the payments that you deserve. 

  • Laurie Morgan, MBA

    Laurie Morgan, MBAPrior to her consulting career, Laurie held senior management positions in technology and media. Laurie is a graduate of Brown University and Stanford University. Laurie Morgan is a senior consultant and partner of Capko & Morgan. Her consulting focuses on helping practices generate and capture more revenue, operate more efficiently, and build productive teams.

    Besides her consulting work, Laurie is a well-known speaker and author. Her book, People, Technology, Profit: Practical Ideas for a Happier, Healthier Practice Business, was released in 2017. She's also the author of seven ebooks on workflow, technology, marketing, and revenue cycle management.



    Engaging speaker, organized slides, overall happy with the experience.”
     - Jasmine Muniz-Cadorette, 340B Program Specialist, Brightpoint Health, New York, NY

    “New ideas and good presentation. I liked the technology pieces and communication to the patients.” 
    - Aziza Abed, Senior Director of Operations, North American Dental Group, Westlake, OH

  • Get in touch

    1854 Trade Center Way #201, Naples, Florida 34109 Call us at: 800-767-1181