Front Desk 3-Part Training: Head Off Patient Disasters, Boost Collections, Avoid HIPAA Audits
Your front desk can make or break your practice – REALLY. Your team at your reception desk directly ties to overall collections, patient satisfaction and HIPAA compliance. Stats show that it’s probably losing you patients and money. The good news is that there is something you can do today.
National service, practice management and HIPAA experts Mara Shorr, BS, CAC II-X, Laurie Morgan, MBA and Christine Duprey, are presenting three must-attend online training sessions that can help you head off front desk customer service disasters, significantly improve your front desk collections and avoid HIPAA front desk mistakes. If you order the 3-part series at once within the next 5 days, you’ll save an additional $100. You may also order each session individually.
Your front desk is the main reason your patients leave your practice.
Believe it or not, 96% of patients in a recent 35,000-patient study revealed that their primary frustration about their physician practice was related to customer service.
Your reception staff are the first people your patients speak to and the first people they see when they walk in your door. And, without the proper skills, it’s only a matter of time before a difficult situation will lead to patients walking away to find another practice that will treat them better. But there is something you can do about it…
On Tuesday, August 29th at 1pm ET send your entire front desk team to the upcoming 60-minute online training session with medical practice expert and consultant, Mara L. Shorr, BS, CAC II-X. Hiring a consultant to come into your practice and train your reception team can cost you thousands of dollars. By attending this online training session, your entire team will receive the specific tactics they need to provide exceptional service to your patients. Your front desk reception team interacts with your patients in a variety of ways: in person, phone, email, mail, etc. Any one of these touchpoints has the potential to generate a negative impact on your practice, unless you take immediate action.
Here are just a few of the practical, step-by-step tactics your front desk team will receive by attending this 60-minute online training:
When your active patients leave your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer.
You can gain the benefit of this nationally recognized speaker from the comfort of your own office. Don't wait, sign up today!
Note: Your reception team can still benefit from this online training even if they can’t attend on August 29th. Instead you can choose to access the recording of the live session which you can download directly to your computer. The session never expires, and you can use it to train everyone on your team at your location. Don't wait, register today!
Patient collections should account for 20-30% of your overall practice revenue. If not, bottom line, you’re losing money.
The answer is usually that your front desk team isn't collecting everything possible, even though they believe they are. The good news is that there is something you can do about it, with a little help.
That’s where collections expert, Laurie Morgan, MBA, can help. During her online training, she will show you how to dramatically improve the amount your front desk team collects each day. In only 60 minutes, her proven strategies will help you improve your cash flow and your overall profitability.
By ordering this 60-minute online training session your front desk will bring in more money than you thought possible.
Here are just a few of the specific strategies you’ll be able to put into place after attending this 60-minute step-by-step training:
Noncompliant use and disclosure of your patients’ protected health information is the number one driver behind being hit with significant HIPAA violations and fines. And considering that your front desk staff interact most often with your patients, identifying and resolving these and other common HIPAA front desk violations is the one way to protect yourself.
The good news is that there are several easy-to-implement tactics you can use at your front desk that will protect you from getting stuck with huge violation fines. That’s where nationally recognized healthcare consultant and HIPAA expert, Christine M. Duprey, comes in. Christine has prepared an online training session that will help keep you out of legal & financial hot water.
In only 60-minutes, you’ll learn how to implement specific actions to protect you from the most common front desk HIPAA violations – and if you don't think your office has any, think again. Christine’s session will help you ensure your front-desk staff are trained to identify violations before they get you in trouble, and successfully handle even the most challenging patient complaints before they escalate to OCR and potentially causing a further audit on all your practices.
Here are just a few of the practical front desk HIPAA tactics you’ll receive during this must-attend online training session:
Mara Shorr is the vice president of marketing and business development for Shorr Solutions. She is also a partner and marketing specialist with a leading South Florida plastic surgery center and medical spa. Mara brings a decade of marketing and communications experience to her client. Her hands-on knowledge of working in a medical practice means she really knows how to identify the best solutions available. She has firsthand knowledge on how to add ancillary services and products to medical practices successfully the first time, and shares her insider information with practices across the country. Mara is also a founding member of the American Academy of Medical Entrepreneurs and an advisory council member of Zendy Health, and was previously a partner in a leading South Florida plastic surgery practice.
Chris Duprey is the Owner of Caris Consulting, LLC. Chris has nearly 30 years of health care experience including consulting many organizations in the public and private sector through their HIPAA initiatives in assessment, planning and execution over the past 15 years.
Chris currently serves clients as a Privacy Official, mentor, and/or compliance consultant. In addition to spearheading compliance programs, Chris manages the Business Associate Agreements and vendor management, Privacy and Security breach incidents, vendor audits, policy and procedure development, and facilitation of quarterly meetings to keep compliance on track.
Chris also utilizes her compliance knowledge and experience to assist clients in their preparation for SOC2 and PCI-DSS certification audits, client audits, and third party reviews.
Chris has been an active participant with HIPAA COW since 2000 in various capacities and currently serves on the HIPAA COW Privacy Workgroup.
“Engaging speaker, organized slides, overall happy with the experience! Really comprehensive-great job!”
- Jasmine Muniz-Cadorette, 340B Program Specialist, Brightpoint Health, New York, NY
“New ideas and good presentation. I liked the technology pieces and communication to the patients.”
- Aziza Abed, Senior Director of Operations, North American Dental Group, Westlake, OH
“I liked that Mara was specific and it wasn't so high level and generic.”
- Naomi Leaman, Revenue Cycle Trainer, NCH Healthcare, Naples, FL
“Very thorough with presentation and answering of questions, very informational.”
- Sandra Skow, Admissions Manager, Mille Lacs Health System, North Omamia, MN
“It was informative.”
- Sarah Brooke, Supervisor of Customer Service, Avanti Hospitals, El Segundo, California