The answer to getting your claims accurately paid and keeping your patients happy lies with your front office staff. Their ability to correctly and completely collect the necessary information from your patients at check-in is the key.
Sure, it sounds easy enough: just ask some questions, get some paperwork filled out, and collect information from their insurance card, right? WRONG. If your front desk check-in team doesn’t have a firm understanding of why and how to get the data you need, you can count on it being incomplete or incorrect.
The good news is that customer service and front desk management expert, Pam Joslin, MM, CMC, CMIS, CMOM, CMCO, CEMA, CMCA-E/M, can help. During her upcoming online training on Tuesday, August 28 at 1pm ET, she’ll provide targeted, step-by-step strategies to help your front desk staff understand how the patient data they collect is used and the consequences of getting it wrong. Pam will also provide a breakdown of the information on the top 10 insurance cards (front and back), so your front desk staff can collect the patient information you need faster and more efficiently.
Here are just a few of the proven strategies your front desk team will receive by attending this training:
Who should attend? Everyone at your practice who is involved in the collection of patient information will benefit from this session (i.e., front desk staff, administrative staff, nurses, precertification staff, billers, schedulers, etc.).
It takes a million details to run your practice smoothly. One of the key components is the accuracy of the patient information your front desk team collects. By signing up for this online training, you’ll help your front desk staff more efficiently and precisely capture your patient information. This will result in fewer denied claims, a patient satisfaction and confidence boost, patient refunds reduction, and improved overall reimbursement.
Registration for this online training session is limited. Restricting access to this training allows the expert presenter the necessary time to answer attendees questions during the Q&A portion of the presentation. To guarantee access, you should sign up soon.
P.S. EARLY REGISTRATION BONUS - ENDS AUGUST 14th: As a benefit for registering to attend the live training, you will also receive the downloadable version of this training at no additional cost ($50 value). Once downloaded, you can access the training as many times as necessary. This will help you reiterate these important data collection strategies to your existing team and when you need to bring any new or future staff up to speed quickly.
Pam has more than 20 years of medical practice management, coding, reimbursement, and compliance experience. Her passion for quality education began when she served as an Adjunct Instructor with a nationally accredited college in San Antonio, Texas. She has managed in medical practices ranging from single to multi-specialty groups, including ASCs. She is an advocate of process improvement and maximizing and empowering employees to bring about "best practice” results. Pam is an engaging presenter via webinar, classroom, and conference on every topic that may impact each step in the life of the revenue cycle.. She received her Master’s in Management from the University of Phoenix and maintains memberships in a variety of professional organizations to support her continuing cycle of learning in the ever-changing healthcare industry.