How your medical team interacts with your patients plays a significant role in the success of your practice. All it takes is one negative encounter and you can count on losing your patient forever. The risk areas are everywhere, in every corner of your practice. These include discourteous phone greetings at your front desk, poor use of language during one-on-one conversations and check-ups, waiting room chaos, lack of eye contact, and many many more.
The truth is that without the proper training, any one of you team members, from the front desk to the nursing staff, is a risk to your practice. But they don't have to be.
Practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow, has put together two must-have online training sessions that can help you head off customer service disasters, and significantly improve your patient retention.
Order the entire 2-Part Customer Service series and you'll save an additional $100 off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!
It is up to you. Your nursing staff can either play a critical role in your practice’s success or its failure.
It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice (i.e. negative MACRA scores, reduced Medicare reimbursement, massive HIPAA penalties, high patient attrition, low profitability, etc.).
Keeping your patients satisfied isn’t just a nicety, it’s a matter of survival. This is where medical practice and service expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, AAPC Fellow, can help. Based on her 40 years of healthcare practice experience, Tracy is presenting a targeted, 60-minute training session specifically to help your nurses improve their patient interactions and satisfaction, which has enormous benefits to your practice.
Here are just a few of the practical, action-oriented tactics your nursing team will benefit from by taking advantage of this 60-minute online training:
Your front desk is the main reason patients leave your practice.
Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service.
Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But, there is something you can do about it…
Get access for your entire front desk team to this 90-minute online training session with grassroots practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. However, by taking advantage of this online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to keep your patients happy and coming back.
When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer.
Here are just a few of the practical, step-by-step tactics your front desk team will receive by taking advantage of this 90-minute online training:
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development. She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAP, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and a State Liaison to Oklahoma, Louisiana, and Kentucky.