When your primary care patients call your office and want to be seen, they expect to be seen NOW. And when they arrive, they certainly don’t want to be kept waiting. This can make primary care patients some of the most difficult to keep happy.
You are being tasked with what can seem like an almost impossible feat. You must keep your providers’ schedule full AND be able to fit patients in without excessive wait times. And when you can’t, you must be able to maintain a high level of patient satisfaction (especially considering that insurance payments are transitioning away from fee for service to value-based care).
But how is it possible to do both successfully?
There are proven strategies you can employ specific to primary care that can keep your providers busy and patients happy, and practice management expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, AAPC Fellow, can show you how. During her 60-minute online training session, she’ll simplify your primary care scheduling processes, and provide you with step-by-step tactics to help you more successfully keep your schedule full and your patients satisfied.
- Improve your appointment time calculations and avoid a waiting room backup
- Effective training strategies to get your patients to utilize alternatives to face-to-face visits
- Reduce provider down time by changing your office culture from provider centric vs. patient centric
- Identify the right scheduling strategy for your practice: Wave, Modified Wave, Open Access, Advanced Access
- Improve patient access and comply with CMS Triple Aim value reporting
- Simplify scheduling by segmenting appointments into 3 key types
- Cut patient wait times by NOT making a distinction between routine and urgent visits
- Accurately calculate your bump rate to reduce no shows
- Implement a Daily Huddle to anticipate patient needs and improve patient satisfaction
- Maximize patient visit time by utilizing a Preventive Care checklist
- Better manage variable/seasonal schedule demands: Flu Season, Athletic Physicals, etc.
- Increase staff response times to patient needs by cross training on core tasks
- And so much more…
The number one complaint from primary care patients is their inability to get an appointment when they want it. And just because they are not complaining to you, doesn’t mean you don’t have a problem. Marketing studies indicate that only 50% of unhappy patients will actually tell you they are dissatisfied. On the flip side, 96% of patients will tell at least 9 to 10 other people about their negative experience with your practice.
The bottom line is that if your patients are dissatisfied with their ability to see your providers when they want to, your practice will be seriously negatively impacted. The answer is to figure out how to close the gap between what your primary care patients want and what you can give. You can find out how, by registering for this expert-led online training session. Take advantage today to ensure your access to this valuable content.
In addition to the valuable primary care scheduling strategies you'll receive by attending Tracy Bird's online training, you'll also receive a complimentary download of this handy, helpful primary care scheduling Infographic.
To qualify for this valuable tool simply take advantage of this expert-led training TODAY.
Meet Your Expert: Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow
Tracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development. She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow.
Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and a State Liaison to Oklahoma, Louisiana, and Kentucky.