Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk. The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.
Patient no-shows are a chronic problem. A variety of sources report that they cost US physician practices approximately $150 BILLION a year, and outpatient no-show rates generate an average loss of 14% in daily revenue. Can you afford to lose 14% of your revenue?
So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training session, Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.
Here are just a few of the step-by-step, plain-English strategies Jennifer will provide you with during her 60-minute online training:
- How to correctly “fire” a patient for chronic no-shows and avoid an abandonment lawsuit
- Create a no-show policy that has some teeth but doesn’t put you at risk
- Charge for no-shows and comply with state and federal laws
- Get patients to pay no-show fees without having them leave your practice
- Comply with Medicare and Medicaid rules and avoid being excluded from these plans
- Implement an internal office policy on no-shows your staff will really use
- Get verbiage for a no-show letter that patients will respond to and protects you
- Comply with Medicare Transmittal 1279 and still charge for no-shows
- Write a termination notice letter that protects you against licensing board actions
- Keep credit cards on file and understand when you can charge it for no-shows
- Uncover how to charge Medicare patients for no-shows without risking plan exclusion
- Document no-show follow up processes to protect you against malpractice claims
- Pin down allowable no-show charges and understand what “reasonable costs” really are
- Reduce your no-show percentage to improve your bottom line
- And so much more…
Who should attend? Anyone in your practice with an interest in reducing patient no-shows and your legal risks should take advantage this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.
Patient no-shows do more than cost your practice tens of thousands of dollars a year. If you don’t handle them carefully, they can seriously increase your practice’s liability. Also, they can result in lack of patient care follow up and result in malpractice driven lawsuits.
Unfortunately, you’re never going to be able to completely stop all patient no-shows, but you can significantly reduce them and cut your legal risks with the proven strategies you’ll receive from this attorney-led online training. Don’t wait, take advantage of this training today.
Meet Your Expert: Jennifer Searfoss, Esq, CPOM, CHCI, CMCS
Jennifer is the Founder and a Chief Solutions Strategist of the Searfoss Consulting Group, LLC (SCG Health). She specializes in quality improvement, revenue cycle management and strategic planning in this post-health reform world.
Previously, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare. Her time at UnitedHealthcare has given Jennifer an insider view when assisting healthcare professionals overcome insurance and compliance related challenges. Jennifer also served as the External Relations Liaison for the DC-based Government Affairs Department of the Medical Group Management Association (MGMA). She also was the Government Affairs Representative for the Eastern & Southern Sections of the MGMA. Jennifer has also taught healthcare law at the University of Maryland and health care policy at George Washington University.
Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a Certified Medical Coding Specialist (CMCS), Certified Healthcare Coding Instructor (CHCI) and Certified Practice Office Manager (CPOM) by the Professional Association of Healthcare Coding Specialists.
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