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We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at

2-Part Patient No-Show Training: Slash No-Shows and Late Cancels, Head Off Legal Risks and Revenue Losses

2-Part Webinar Series |  60 minutes each |1.0 CEUs Order Now  

Patient no-shows and late-cancels aren't just a costly nightmare, they can also seriously increase your practice's legal risk.

US physician practices lose approximately $150 BILLION a year on this chronic problem. This equates to an average loss for outpatient practices, just like yours, of 14% of daily revenue. Can you really afford to lose 14% of your daily revenue? Not to mention the headaches, stress and cost a related lawsuit leads to.  Luckily there’s something you can do about it, if you know how…

Leading practice management expert, Mary Pat Whaley, FACMPE, CPC, and nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, are presenting two must-attend online training sessions that will help you reduce your patient no-show and late-cancel financial losses, and head off costly liability.

Instant Savings!
Order this 2-Part Patient No-Show online training series within the next 5 days, and you'll save an additional $75 off the total cost. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!


Order the downloadable version and listen to it at your convenience.

Trying to figure out the best way to seriously reduce patient no-shows and late cancels in your practice can make your head spin, but you don’t have to tackle this alone. During a 60-minute online training session, leading practice management expert, Mary Pat Whaley, FACMPE, CPC, will provide you with the strategies you need to overcome these costly challenges.

During this 60-minute online training, you’ll receive Mary Pat's proven no-show and late cancel resolution tactics. She'll walk you through how you can reduce your no-show and late cancel rates, and stop the hemorrhage of revenue that occurs with them.

Here are just a few of the practical, step-by-step tactics you'll receive byPatient no show reasons taking advantage of this online training:

  • Find out how much money you're really losing with proven measuring protocols
  • Uncover the real reasons behind patient no-shows and late cancels so you can fix them
  • Create a no-show and late cancel policy that will really help
  • Effectively communicate your no-show and late-cancel policy to your patients
  • Figure out how to charge for no-shows and late cancels and not lose patients
  • Expert scheduling strategies to help you mitigate no-show and late-cancel revenue losses
  • Identify unique specialty specific benchmarks to track to improve booked appointments
  • Pin down repeat offender patient types and learn how to handle them
  • Using your website to improve patient compliance with your policies
  • Develop no-show and late-cancel scripts for face-to-face and phone interactions with patients
  • Address chronic late-cancel and no-show patients without losing them (if you don't want to)
  • And so much more…

    Who should attend? Anyone in a practice with an interest in reducing patient no-shows and late cancels should attend this expert-led online training. This includes, but isn’t limited to: Practice/Clinic Managers, Administrators, Surgery Center Administrators, Front Desk Managers, Scheduling Managers, Providers, etc.

    This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a Post-Test for continuing education units.

    Order the 2-Part Series for $319 (Save $75)   |   Order Only This Training Session for $197


      Order the downloadable version and listen to it at your convenience.

      Patient no-shows are insanely expensive and can seriously increase your practice’s legal risk. The problem is, that the solutions you’ve probably implemented, charging a no-show fee or dismissing a patient for chronic missed appointments, can open you up to liabilities that can cost you more than the original no-show.

      So, what can you do to better manage patient no-shows, reduce your legal risk and avoid massive revenue losses? That’s where nationally-recognized healthcare compliance attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training session Jennifer will provide you with step-by-step answers to this costly, lawsuit-ridden issue.

      Here are just a few of the step-by-step, plain-English strategies you’ll receivePatient no show reasons during this must-attend 60-minute training:

      • How to correctly "fire" a patient for chronic no-shows and avoid an abandonment lawsuit
      • Create a no-show policy that has some teeth, but doesn't put you at risk
      • Charge for no-shows and comply with state and federal laws
      • Get patients to pay no-show fees without having them leave your practice
      • Comply with Medicare and Medicaid rules and avoid being excluded from these plans
      • Implement an internal office policy on no-shows your staff will really use
      • Get verbiage for a no-show letter that patients will respond to and that protects you
      • Comply with Medicare Transmittal 1279 and still charge for no-shows
      • Write a termination notice letter that protects you against licensing board actions
      • Keep credit cards on file and understand when you can charge them for no-shows
      • Uncover how to charge Medicare patients for no-shows without risking plan exclusion
      • Must-use no-show follow-up documentation to protect against malpractice claims
      • And much more...

        IMPORTANT: This session is for EVERY medical practice that collects copays, deductibles or any other payments from patients, whether you outsource your billing and collections or not.

            Order the 2-Part Series for $319 (Save $75)   |   Order Only This Training Session for $197

            Unfortunately, you're never going to be able to completely stop all patient no-shows, but you can use the proven strategies you'll receive from this 2-Part Patient No-Show Online Training Series to significantly reduce them and cut your legal risks. Don't wait, take advantage of this training today.

            (Part 1) CEUs:This program meets AAPC guidelines for 1.0 CEUs. On Demand product requires successful completion of a PostTest for continuing education units

            Meet Your Experts: 

            Mary Pat Whaley, FACMPE, CPC

            Mary Pat Whaley, FACMPE, CPCFounder and President, Manage My Practice, LLC 

            Mary Pat has 30+ years of experience managing physician practices of all sizes and specialties in both the private and public sectors. She is one of the preeminent practice management consultants in the United States today. In addition to her Board Certification in Medical Practice Management, she is also a Certified Professional Coder and a Fellow in the American College of Medical Practice Executives. 
            Mary Pat is widely quoted in national practice management magazines including Medical Economics, Physicians Practice, the Journal of Medical Practice Management, Healthcare Business Monthly, Physicians Digest, and Outpatient Surgery Magazine. She is a prolific blogger and draws 30K+ visitors to her website monthly. She’s also a significant healthcare Influencer with over 350,000 followers reading her observations and posts on LinkedIn. 

            As an inaugural member of the Advisory Board to the Mayo Clinic Center for Social Media, Mary Pat was featured in the Mayo Clinic Foundation for Medical Education and Research book “Bringing the Social Media #Revolution to Health Care.” In addition to her social media expertise, Mary Pat is well-known for her deep knowledge in technology, particularly practice management and EMR software. She considers herself a physician advocate and specializes in setting up new small practices across the country. She also implements Credit Card on File programs in practices of all sizes.

            Jennifer Searfoss, Esq, CPOM, CHCI, CMCS

            Jennifer Searfoss, ESQ, CPOM, CHCI, CMCSJennifer is the Founder and a Chief Solutions Strategist of the Searfoss Consulting Group, LLC (SCG Health). She specializes in quality improvement, revenue cycle management and strategic planning in this post-health reform world.

            Previously, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare. Her time at UnitedHealthcare has given Jennifer an insider view when assisting healthcare professionals overcome insurance and compliance related challenges. Jennifer also served as the External Relations Liaison for the DC-based Government Affairs Department of the Medical Group Management Association (MGMA). She also was the Government Affairs Representative for the Eastern & Southern Sections of the MGMA. Jennifer has also taught healthcare law at the University of Maryland and health care policy at George Washington University.

            Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. She is a Certified Medical Coding Specialist (CMCS), Certified Healthcare Coding Instructor (CHCI) and Certified Practice Office Manager (CPOM) by the Professional Association of Healthcare Coding Specialists.