You’d think charging for medical record requests would be pretty straightforward, right? Well, if this is what you believe, it’s probably only a matter of time before you have to deal with a HIPAA complaint investigation.
Did you know that the third most investigated type of HIPAA complaint is due to patient access to their medical records? Knowing how much HIPAA regulations allow you to charge for medical records requests, and what should be included (or excluded) in those fees, is essential to keeping you out of legal and financial trouble.
Patients requesting a copy of their medical records can easily land you in HIPAA hot water, unless you know exactly how to handle them. This is where healthcare attorney, Jennifer Searfoss, Esq, CPOM, CHCI, CMCS, can help. During her online training session she'll provide you with an easy-to-implement breakdown of these confusing regulations.
Here are just some of the questions you’ll get answered by taking advantage of this expert-led, 60-minute online training:
- How quickly do you really need to turn around patient record requests?
- Can you charge more to attorneys or third-party requests for patient medical records?
- What's really included in your patient's "full medical record"?
- Does your patient portal fulfill HIPAA requirements?
- Do you have to fulfill patient records in the specific format requested (CD, thumb drive, paper, etc.)?
- Can you withhold medical records until outstanding invoices are paid?
- What can you actually include in your "real costs" for medical records duplication?
- Do you have to follow the same guidelines for worker's compensation requests?
- Are you still required to provide the information if the patient's provider is no longer with you?
- Are you required to fulfill patient records produced by providers outside of your practice (i.e. x-rays)?
- What information (if any) should be excluded when you provide medical records to patients?
- Are there any specific verification guidelines you must follow to ensure the requestor's identity?
- Is there ever a case when you can deny access to medical records?
- What should you do if your patient isn't able to pay your medical record reproduction fees?
- What if the patient is requesting archived information, can you pass on additional charges?
- What if the patient is requesting analysis related to their medical record, can you charge for this added work?
- Is it okay to send the patient information to a third-party if requested to do so?
- Do medical records requests have to be received in writing?
- Can you charge for postage if the patient wants the medical records mailed?
- What if the patient has an amount due, can you make them pay that before you fulfill their medical records request?
- And so much more…
Who should take advantage of this session: Practice Managers, Compliance Managers, Physicians, NPPs, Administrators, Privacy Managers, Front Desk Managers, etc. – Anyone that is involved or could be affected by medical records requests.
You deserve to be paid for the additional resources and time it takes to fulfill medical records request. However, do it wrong, and you can be faced with HIPAA complaints, violations and fines. Don’t risk it, take advantage of this expert-led online training today.
Meet Your Expert: Jennifer Searfoss, Esq., CPOM, CHCI, CMCS
Jennifer is the founder and a principal consultant of the Searfoss Consulting Group, LLC (SCG Health) since its founding in 2011 and is focused on quality improvement, revenue cycle management and strategic planning in this post-health reform world. Prior to taking on the role as entrepreneur, Jennifer was the Vice President of External Provider Relations for UnitedHealthcare, a Minnesota-based health insurance company. From 2007 to April 2011, she established and led the Provider Communications & Advocacy unit. This enterprise asset reviewed and approved communications for the commercial, Medicare and Medicaid participating providers in the UnitedHealthcare network. She also solicited direct feedback on how to improve payer operations from the physician and hospital community, which resulted in higher provider satisfaction rates with the national insurance company during her tenure at UnitedHealthcare. Before going behind the iron curtain, Jennifer served as the External Relations Liaison for the Washington, DC-based Government Affairs Department of the Medical Group Management Association (MGMA).
As the External Relations Liaison, Jennifer coordinated MGMA advocacy efforts with other specialties and medical organizations. She also was the Government Affairs Representative for the Eastern & Southern Sections. She began her work with MGMA in August of 2001. Jennifer has had the pleasure of teaching at the University of Maryland, Baltimore County where she taught health care law, international diplomacy and women & politics and at George Washington University teaching health care policy. Jennifer received her undergraduate degree in health science and policy from the University of Maryland, Baltimore County and law degree from the University of Maryland. Jennifer is a Certified Medical Coding Specialist, Certified Healthcare Coding Instructor and Certified Practice Office Manager by the Professional Association of Healthcare Coding Specialists.
“Speaker was enthusiastic about her subject and presented the information in a clear, concise manner. She was able to use everyday language to make the confusing legal jargon accessible.”
“Presenter-Excellent. Materials - Excellent.”
“Excellent training--new confidence going forward to protect our practice.”
“Well planned. Speaker articulated in relateable terms. Good content, good use of an hour.”
“Stayed on topic. Provided good information - good examples.”
“Speaker was very prepared, was able to answer questions. It was good.”
“Speaker gave examples of the rules for better interpretation and understanding of the rules. This was a GREAT webinar.”
“I truly enjoyed the presentation! Excellent Presentation!”
“Explanations were very clear and easy to understand and read.”
“Concise, professional, informational.”