Your front desk is overflowing with possible disasters. From HIPAA compliance errors that can result in you paying massive penalties, to poor service that drives your patients away.
There is no wiggle room when it comes to ensuring your front desk is prepared to handle the numerous challenges it faces each day. The trick is identifying these top disaster areas, and then providing step-by-step training so your reception team can protect your practice and patients, not hurt them.
This is where front desk management experts, Karen Hoffer LPN, AE-C and Gail Scheller RN, AE-C, can help. In only 60 minutes, Karen and Gail will breakdown the top reception danger zones, and then tell you EXACTLY how to avoid them. You’ll walk away from the training with proven actions you can put into place immediately to improve patient satisfaction and protect your practice.
Here are just some of the actionable front desk protection challenges you’ll be able to overcome aftercompleting this upcoming, 60-minute online training:
- Halt patient loss due to negative first impressions at your front desk
- Master collection strategies that boost your cash and leave patients with a smile
- Avoid innocent HIPAA violations from leading to massive penalties and fines
- End insurance mistakes and unhappy patients with easy-to-use tactics
- Head off scheduling mix ups with a simple, but effective, process change
- Keep patients satisfied with sterling phone etiquette for your reception team
- Stop patient complaints from escalating and causing a reception area scene
- And so much more…
Who should complete? Anyone that comes into contact with patients at your reception area will benefit from this essential training. This session is great for both front desk managers and front line reception staff.
Your front desk staff are the focal point of your practice for your patient. They are the first people your patients see when they arrive, and the last people they see when they check out. In fact, several surveys have shown that patients rank excellent customer service higher than medical care when it comes to deciding whether to stay with a practice.
The good news is that fixing front desk problems before they occur is easier than many of the other challenges you face every day. With this expert-lead online training, you’ll be able to provide your reception team with the training they need to ensure you keep your patients longer and avoid legal and regulatory problems for your practice.
With one registration, you can train your ENTIRE team. However, access to this must-attend online training is limited to ensure that all attendees will have time to get their questions answered by the expert presenters. Registrations will be accepted in the order they are received until access quantity is full. Don’t wait, register for this online training today.
Meet Your Expert: Karen Hoffer LPN, AE-C and Gail Scheller RN, AE-C
Karen Hoffer is partner and co-founder of Curis Physician Resources. Karen is a Licensed Practical Nurse with over 35 years of diverse healthcare experience. She is also a Certified Asthma Educator (AE-C). For 28 years of that experience she worked in outpatient pediatrics, urgent care and ob-gyn. For 10 years she was the manager for an outpatient pediatric practice in Northern Virginia.
During this time, she also lead the development and success of an all day walk in clinic, managing the entire process from best idea to implementation. Karen has extensive experience with value-based care as she has successfully navigated the complexities of several insurer sponsored PCMH programs. Her hands-on clinical and management experience gives her the insight needed to present realistic and workable solutions to complex outpatient healthcare challenges for medical practices across the country.
Gail is partner and co-founder of Curis Physician Resources. She launched this consulting company to help medical practices successfully navigate the changing field of outpatient healthcare management and insurance reimbursement. Gail has over 30 years’ experience working in the healthcare industry in outpatient medical office billing, HR and bookkeeping.
Gail has also worked as a patient care coordinator and is a certified asthma educator (AE-C). She has managed a multi-provider pediatric practice, with responsibility for facility and office operations, staff scheduling and training, and inventory management. Her front-line experiences include developing coding and billing training programs for staff and providers as well as successfully navigating value-based-care programs.
100% Satisfaction Guaranteed or a Full Refund.
“Good information for NEW customer service employees/clinics. "
- Trina Paitl, Practice Site Supervisor, BayCare Clinic, Green Bay, WI
“It covered the whole front desk experience. "
-Pia Summerton, Practice Manager, Ronni Lee Seltzer MD, Englewood, NJ