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We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at

Avoid Front Desk Patient Service Nightmares

Available Immediately | 90 minutes | Price: $197 | 

Your front desk is the main reason patients leave your practice.

Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service. 

Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But, there is something you can do about it…

Get access for your entire front desk team to this 90-minute online training session with grassroots practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. However, by taking advantage of this online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to keep your patients happy and coming back.

When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer. 

Front Desk ServiceHere are just a few of the practical, step-by-step tactics your front desk team will receive by taking advantage of this 90-minute online training:

  • Incorporate the perfect phone greeting and send patient satisfaction through the roof
  • Turn the angriest patient into your biggest cheerleader with this proven strategy
  • Use redirection to cut off even the chattiest patient and leave them smiling
  • Create amazing first impressions that patients will remember in 30 seconds
  • Make patients feel safe with simple steps to protect against privacy leaks
  • Build strong patient relationships without crossing any lines
  • Defuse an angry patient quickly to avoid waiting room chaos
  • Avoid negative impressions with simple eye contact greeting tactics
  • And so much more…

Every single time your front desk team interacts with your patients there is the potential for a negative (or positive) impact. The only way to take make sure those interactions are positive is to provide your reception team with the tools it needs. They must understand the importance of patient engagement and how their role can have a significant impact on the entire practice.

Sign up today and gain the benefit of this nationally recognized speaker from the comfort of your own office. Don't wait, sign up today!

This online training is part of a 2-Part Front Desk Training Series. Please click here to learn more about this series and save $100 today!

Meet Your Expert: Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow

Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC FellowTracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development. She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and  a State Liaison to Oklahoma, Louisiana, and Kentucky.



“I very much enjoyed the presentation today! It addresses many of the types of patients that front desk staff face, which can be very challenging, and techniques to handle those situations.”
- Jennifer Quick, Administrative Services Manager, Monroe Community Mental Health Authority, Charlottesville, VA

“The speaker was well spoken and knowledgeable. I plan to use this as a training for staff.”
- Christy Cravey, Integrated Health Outpatient Administrative Manager, Longview, TX

“It was good and covered some items that were helpful that I wasn't expecting!"
- Sherry Simpson, Revenue Cycle Operations Manager, St. Johns Medical Center, Jackson, WY

“Very comprehensive and subject matter was complete.”
- Glenda Mitchell, Practice Coordinator, HealthSource of Ohio, Loveland, OH

“Very informative in regards to dealing with difficult patients.”
- Rachel O'Shea, Physician Practice Manager, Canton-Potsdam Hospital, Postdam, NY

“This is my first live webinar and I really like the fact we can ask questions as we think of them that will be answered at the end of the webinar."
- Courtney Ellis, Chiropractic Assistant, Colleyville Chiropractic, Colleyville, TX

“Explained real live scenarios. The Q & A was great! Overall, the webinar was great!”
- Blanca Pitman, Front Office Operatitons Manager, Oakland Integrated Healthcare Network, Pontiac, MI

“I thought the topic was covered well and wouldn't change a thing!”
- Toni Romeo, Office Manager, Gastroenterology Associates, Kingsport, TN

“It was a great reminder of what we need to improve on. It was very informative.”
- Mollie Malone, Practice Coordinator, HealthSource of Ohio, Loveland, OH

“The powerpoint was easy to read and follow! The speaker explained everything effectively. The questions afterward were very helpful as well.”
- Theresa Lohrmann, Front Desk, Kidney Care PC, Statesville, NC

“Really good. Enjoy listening to Tracy.”
- Missy Beasley, Clinic Manager, Labette Health Physicians Group, Parsons, KS

“Timing was good. The leader kept the group engaged.”
- Angie Chachoff, Licensed Optician/Manager, Healthsource of Ohio, Cincinnati, OH

“I like the real-life examples of certain situations.”
- Jessica Mendez, Insurance Eligibility & Patient Support Coordinator, PrimaryOne Health, Columbus, OH