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We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at www.HCTrainingLeader.com We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at www.HCTrainingLeader.com

Front Desk 2-Part Series: Head Off Service Disasters & Boost Collections

2-Part Webinar Series | Attend Just 1 or Go to Both | 60-90 minutes each | Order Now


Your team at your reception desk directly ties to patient satisfaction and overall collections. A single negative encounter can turn patients away for good. Add to this poor private patient collection strategies, and your revenue will greatly suffer. The good news is that there is something you can do about both.

National billing and practice management experts Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow and Owen Dahl, LFACHE, CHBC, LSSMBB, have put together two must-attend online training sessions that can help you head off front desk customer service disasters and significantly improve your front desk collections.

Instant Savings!
Order the entire 2-Part Front Desk series within the next 5 days and you'll save an additional $100 off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!


PART 1: Avoid Front Desk Patient Service Nightmares 

Available Immediately!
Order the downloadable version and listen to it at your convenience.

Your front desk is the main reason patients leave your practice.

Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service. 

Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But, there is something you can do about it…

Get access for your entire front desk team to this 90-minute online training session with grassroots practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. However, by taking advantage of this online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to keep your patients happy and coming back.

When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer. 

Front Desk ServiceHere are just a few of the practical, step-by-step tactics your front desk team will receive by taking advantage of this 90-minute online training:

      • Incorporate the perfect phone greeting and send patient satisfaction through the roof
      • Turn the angriest patient into your biggest cheerleader with this proven strategy
      • Use redirection to cut off even the chattiest patient and leave them smiling
      • Create amazing first impressions that patients will remember in 30 seconds
      • Make patients feel safe with simple steps to protect against privacy leaks
      • Build strong patient relationships without crossing any lines
      • Defuse an angry patient quickly to avoid waiting room chaos
      • Avoid negative impressions with simple eye contact greeting tactics
      • And so much more…

      Order the 2-Part Series for $294 (Save $100)   |   Order Only This Training Session for $197


      PART 2: Proven Strategies to Improve Patient Collections

      Available Immediately!
      Order the downloadable version and listen to it at your convenience.

      As out-of-pocket expenses increase for your patients, so does your burden to collect from them.

      Successfully getting private patients to pay their balances is not the same as going after insurance companies for reimbursement. And the longer you wait to collect, the less chance there is that they’ll pay at all. But, there are several proven strategies you can put into place that will help you collect more money from your patients, and do it faster and with less hassle for you.

      That’s where billing and practice management expert, Owen Dahl, LFACHE, CHBC, LSSMBB, comes in. During his 60-minute online training session he’ll show you exactly how to significantly decrease your private payer receivables more easily and quickly than you thought possible.

      Here are just a few of the step-by-step, easy-to-implement private payer collection strategies you’ll receive by attending this 60-minute online training:

          • Use simple communication tools to improve patient compliance
          • Incorporate multiple payment options to get paid faster
          • Implement financial and collections policies that gets you paid
          • Make payment options easy and convenient for patients
          • Comply with federal guidelines when keeping a credit card on file
          • Avoid sending patients to collections and still get paid
          • Implement assertive but kind language when collecting
          • And so much more…

      Order the 2-Part Series for $294 (Save $100)   |  Order Only This Training Session for $197


        Unfortunately, you're never going to be able to completely stop all patient no-shows, but you can use the proven strategies you'll receive from this Front Desk 2-Part Series to significantly reduce them and cut your legal risks. Don't wait, take advantage of this training today.


        100% Satisfaction Guarantee: You take no risk by registering for this training. If you are ever less than satisfied, for any reason, just let us know, and we’ll return all fees you’ve paid. No question. No hassle. Your satisfaction is 100% guaranteed.


        Meet Your Experts: 

        Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow

        Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC FellowTracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development. She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and  a State Liaison to Oklahoma, Louisiana, and Kentucky.

        Owen Dahl, LFACHE, CHBC, LSSMBB

        Owen DahlOwen is a principal of Owen Dahl Consulting, in The Woodlands, Texas. He has 53 years of experience in consulting, running a medical billing service and managing medical practices. He was also a hospital administrator. Owen speaks across the country on medical practice issues related to strategic planning, Lean and Six Sigma, culture, human resource management and the revenue cycle. 

        He is an adjunct professor at the University of New Orleans, the author of Think Business – Medical practice quality, efficiency and profit, contributing author of the popular book Lean Six Sigma for the Medical Practice and recently published Integration of Behavioral Health Into Medical Homes: A Rapid Implementation Guide. Owen received his Bachelor’s degree in Hospital Administration at Concordia College, Moorhead, MN and his Master’s from the University of Northern Colorado. He recently achieved his Lean Six Sigma Master Black Belt through Villanova University. He served in the USAF.


        Past Reviews:

        “I very much enjoyed the presentation today! It addresses many of the types of patients that front desk staff face, which can be very challenging, and techniques to handle those situations.”
        - Jennifer Quick, Administrative Services Manager, Monroe Community Mental Health Authority, Charlottesville, VA

        “The speaker was well spoken and knowledgeable. I plan to use this as a training for staff.”
        - Christy Cravey, Integrated Health Outpatient Administrative Manager, Longview, TX

        “It was good and covered some items that were helpful that I wasn't expecting!"
        - Sherry Simpson, Revenue Cycle Operations Manager, St. Johns Medical Center, Jackson, WY

        “This is my first live webinar and I really like the fact we can ask questions as we think of them that will be answered at the end of the webinar."
        - Courtney Ellis, Chiropractic Assistant, Colleyville Chiropractic, Colleyville, TX

        “Explained real live scenarios. The Q & A was great! Overall, the webinar was great!”
        - Blanca Pitman, Front Office Operatitons Manager, Oakland Integrated Healthcare Network, Pontiac, MI

        “I thought the topic was covered well and wouldn't change a thing!”
        - Toni Romeo, Office Manager, Gastroenterology Associates, Kingsport, TN

        “It was a great reminder of what we need to improve on. It was very informative.”
        - Mollie Malone, Practice Coordinator, HealthSource of Ohio, Loveland, OH

        “The powerpoint was easy to read and follow! The speaker explained everything effectively. The questions afterward were very helpful as well.”
        - Theresa Lohrmann, Front Desk, Kidney Care PC, Statesville, NC