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We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at www.HCTrainingLeader.com We've Moved! Coding Leader is now Healthcare Training Leader. Visit us at www.HCTrainingLeader.com

Customer Service 2-Part Training: Improve Patient Satisfaction, Keep Patients Longer

2-Part Webinar Series | Attend Just 1 or Go to Both | 60-90 minutes each | Order Now


How your medical team interacts with your patients plays a significant role in the success of your practice. All it takes is one negative encounter and you can count on losing your patient forever. The risk areas are everywhere, in every corner of your practice. These include discourteous phone greetings at your front desk, poor use of language during one-on-one conversations and check-ups, waiting room chaos, lack of eye contact, and many many more.

The truth is that without the proper training, any one of you team members, from the front desk to the nursing staff, is a risk to your practice. But they don't have to be.

Practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow, has put together two must-have online training sessions that can help you head off customer service disasters, and significantly improve your patient retention.

Instant Savings!
Order the entire 2-Part Front Desk series and you'll save an additional $100 off the total cost. Discount is already reflected. No code necessary. Or, if you prefer, you can choose each session individually without the discount. ORDER TODAY!


PART 1: Proven Nurse-Patient Engagement and Satisfaction Strategies

Available Immediately!
Order the downloadable version and listen to it at your convenience.

It is up to you. Your nursing staff can either play a critical role in your practice’s success or its failure.

It’s not enough anymore for your nurses to be JUST amazing clinically. Your nursing team negatively interacting with your patients has very real, hard-hitting consequences for your practice (i.e. negative MACRA scores, reduced Medicare reimbursement, massive HIPAA penalties, high patient attrition, low profitability, etc.).    

Keeping your patients satisfied isn’t just a nicety, it’s a matter of survival. This is where medical practice and service expert, Tracy Bird, FACMPE, CPC, CPMA, CEMC, AAPC Fellow, can help. Based on her 40 years of healthcare practice experience, Tracy is presenting a targeted, 60-minute training session specifically to help your nurses improve their patient interactions and satisfaction, which has enormous benefits to your practice.

Nurse-Patient Communications TrainingHere are just a few of the practical, action-oriented tactics your nursing team will benefit from by taking advantage of this 60-minute online training:

      • Turn the angriest patient into your biggest cheerleader with transparent communication tool
      • Use redirection to cut off even the chattiest patient and leave them smiling
      • Create amazing first impressions in 30 seconds that patients will remember
      • Improve patient compliance with simple telephone communication skills
      • Protect against privacy leaks, make patients feel safe
      • Put patients at ease while taking their vitals with proven language that breeds confidence
      • Build strong patient relationships without crossing any lines
      • Boost MACRA scores by Integrating mood altering language into patient interviews
      • Head off damaging impressions with simple eye contact greetings that work
      • Avoid common phrases that lead to dissatisfied patients in a snap
      • Incorporate communication soft skills to cut attrition and create memorable patient experiences
      • And so much more…

        Order the 2-Part Series for $294 (Save $100)   |   Order Only This Training Session for $197


          PART 2: Avoid Front Desk Patient Service Nightmares 

          Available Immediately!
          Order the downloadable version and listen to it at your convenience.

          Your front desk is the main reason patients leave your practice.

          Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about their physician practice was related to poor customer service. 

          Your reception staff are the face and personality of your practice. Without the proper skills, it’s only a matter of time before a difficult situation drives patients away looking for another practice that will treat them better. It could be happening right now. But, there is something you can do about it…

          Get access for your entire front desk team to this 90-minute online training session with grassroots practice manager and expert trainer, Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow. Your other option is to hire a consultant to come into your practice and train your team, but this can cost you thousands of dollars. However, by taking advantage of this online training session, your entire front desk team will receive the proven training strategies necessary to provide the exceptional service required to keep your patients happy and coming back.

          When an active patient leaves your practice it’s like throwing your money into the garbage. It’s so much harder and more expensive to bring in new patients than to keep your existing ones. You should do everything possible to help your front desk have a positive impact on your patients, and this online training is the answer. 

          Front Desk ServiceHere are just a few of the practical, step-by-step tactics your front desk team will receive by taking advantage of this 90-minute online training:

              • Incorporate the perfect phone greeting and send patient satisfaction through the roof
              • Turn the angriest patient into your biggest cheerleader with this proven strategy
              • Use redirection to cut off even the chattiest patient and leave them smiling
              • Create amazing first impressions that patients will remember in 30 seconds
              • Make patients feel safe with simple steps to protect against privacy leaks
              • Build strong patient relationships without crossing any lines
              • Defuse an angry patient quickly to avoid waiting room chaos
              • Avoid negative impressions with simple eye contact greeting tactics
              • And so much more…

          Order the 2-Part Series for $294 (Save $100)   |   Order Only This Training Session for $197


            Your medical team can have a positive impact on your patients, as well as improve your cash flow, profitability, compliance and patient longevity. Don't wait another minute. Order today and get extra savings when you order the entire Customer Service 2-Part Training.


            100% Satisfaction Guarantee: You take no risk by registering for this training. If you are ever less than satisfied, for any reason, just let us know, and we’ll return all fees you’ve paid. No question. No hassle. Your satisfaction is 100% guaranteed.


            Meet Your Expert: Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC Fellow

            Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, AAPC FellowTracy has over 40 years of experience in various specialties in the areas of practice management, billing and coding, including training, communications, and policy and procedure development.

            She is an ACMPE Fellow with MGMA, a Certified Professional Coder (CPC), a Certified Professional Medical Auditor (CMPA), a Certified Evaluation and Management Auditor (CEMC) a Certified Professional Medical Coding Curriculum instructor (CPC-I), and an AAPC Fellow. Tracy is co-founder and past president of the NE Kansas Chapter of AAPC, a past president of MGMA-GKC and is currently serving on the Certification Commission for National MGMA and  a State Liaison to Oklahoma, Louisiana, and Kentucky.

            Past Webinar Reviews:

            “I very much enjoyed the presentation today! It addresses many of the types of patients that front desk staff face, which can be very challenging, and techniques to handle those situations.”
            - Jennifer Quick, Administrative Services Manager, Monroe Community Mental Health Authority, Charlottesville, VA

            “The speaker was well spoken and knowledgeable. I plan to use this as a training for staff.”
            - Christy Cravey, Integrated Health Outpatient Administrative Manager, Longview, TX

            “It was good and covered some items that were helpful that I wasn't expecting!"
            - Sherry Simpson, Revenue Cycle Operations Manager, St. Johns Medical Center, Jackson, WY

            “This is my first live webinar and I really like the fact we can ask questions as we think of them that will be answered at the end of the webinar."
            - Courtney Ellis, Chiropractic Assistant, Colleyville Chiropractic, Colleyville, TX

            “Explained real live scenarios. The Q & A was great! Overall, the webinar was great!”
            - Blanca Pitman, Front Office Operatitons Manager, Oakland Integrated Healthcare Network, Pontiac, MI

            “I thought the topic was covered well and wouldn't change a thing!”
            - Toni Romeo, Office Manager, Gastroenterology Associates, Kingsport, TN

            “It was a great reminder of what we need to improve on. It was very informative.”
            - Mollie Malone, Practice Coordinator, HealthSource of Ohio, Loveland, OH

            “The powerpoint was easy to read and follow! The speaker explained everything effectively. The questions afterward were very helpful as well.”
            - Theresa Lohrmann, Front Desk, Kidney Care PC, Statesville, NC