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Coding & Compliance Hotline
  • Overcome Patient Wait Time Frustrations
  • Samantha Saldukas
Overcome Patient Wait Time Frustrations

Patient survey results were recently published by Software Advice that uncovered that your patients are using wait times found online as a determining factor when deciding to make an appointment with you.

The survey spoke to 5,003 patients and received minimum of 500 responses to each question. Although the survey asked a variety of questions, they highlighted wait times in a recent write up from the survey.  Here a few key findings:

* 80% of patients would be less annoyed if they knew in how the wait would be.

* A personal apology from the doctor would minimize frustration for about 70% of patients.

* 41% of patients would be willing to see another provider in the practice to reduce their wait.

Additional Information:

Software Advice "How to Treat Patient Wait-time Woes" Industry View 2013

 

 

  • Samantha Saldukas

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